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Shipping:
- Shipping Times: Most orders will ship one business day after your payment clears. We will send out a confirmation e-mail with the tracking number on the afternoon that your order ships. If you need something sent Overnight or 2nd Day Air and need it to leave the same day, send us an e-mail after you have made payment to call our attention to the payment.
- Carriers: UPS Ground is our standard shipping method to the 48 contiguous states and Canada; items under 1 pound may be shipped USPS. For those requiring faster shipping, our online checkout system offers multiple options.(Ground, 2nd Day Air, Overnight, etc.) Please note that some items may not be allowed in air shipments; we will try to mention this in the description when possible. See sections below for details on shipping to other areas.
Canadian Shipments
- Canadian shipments are sent UPS Ground
using our special non-resident import status.
- Canadian UPS shipping rates that we charge are a delivered rate with all taxes and duties pre-paid. You will not be charged GST, PST, customs, duties, or brokerage charges upon delivery for items delivered by UPS from us - we guarantee it. Typical UPS shipments to Canada arrive sooner and at a lower cost than USPS shipments when you factor in the duty and taxes charged upon delivery. Many customers worry that they will be charged a brokerage fee upon delivery because of experiences with previous shippers. This does not happen with our shipments because we have a special Canadian importation arrangement that is not available to most sellers because of the large amount of cross border shipping that we do - it enables us to get your package to you faster and cheaper than most other methods.
E-mail us if you would like a quote.
- If you reside in Canada and would like us to ship to a U.S location or if you have your own customs broker, be sure to e-mail us before you make payment so that we can be sure that your order is properly prepared.
- There are certain times where US Postal Service shipment makes more sense - for light (under 1 pound) and low value (under $20) shipments. In these cases we will be happy to arrange shipping through the US Postal Service- just e-mail us before paying and we will change your order accordingly. Please make sure to ask for the change before you pay; we cannot stop/change orders once they have been paid for.
Remember that you may owe customs fees or taxes upon delivery when the US Postal Service is used - we will not falsify the customs forms to avoid these fees.
Alaska, Hawaii, Puerto Rico, and US Protectorate Shipments
- Shipments to Alaska, Hawaii, and the U.S. Protectorates (Guam, American Samoa, U.S Virgin Islands, Etc)
- Please understand that we may not be able to ship certain items to your location via the U.S. Postal Service because of restrictions on size, weight or contents. In this event, we will cancel the transaction and refund your money.
APO/FPO Shipments
- Shipments to FPO/APO addresses will ship U.S. Postal Service Parcel Post or Priority Mail
- Please understand that we may not be able to ship certain items to your location via the U.S. Postal Service because of restrictions on size, weight or contents. In this event, we will cancel the transaction and refund your money.
International Shipments (Excluding Canada)
- We are pleased to ship items around the world (size and weight permitting).
- Delivery times vary greatly because of customs inspection, regardless of the shipping method chosen. While some Air Mail shipments may arrive in less then a week, there is the possibility of 4-6 week delivery times in the event that your package has been chosen for inspection. Please understand that when this happens there is nothing that we can do to expedite it.
- Your customs forms will classify your shipment as "Merchandise" and will have the value that you paid. Please do not ask us to falsify customs forms by marking items as gift or understating values.
- International shipments must be paid for in US dollars through PayPal, International Money orders in US Dollars, or US dollar funds drawn on a U.S. bank.
- Please understand that we may not be able to ship certain items to your location via the U.S. Postal Service because of restrictions on size, weight or contents. In this event, we will cancel the transaction and refund your money.
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